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DWP – Termination of online services – AA/DLA/Overseas Pensions

January 29, 2014

The Department of Work and Pensions are notifying their intention to terminate online claiming services for Attendance Allowance, Disability Living Allowance (Child) and Overseas Pensions

Some of the current online services are not suitable or accessible to all our customers. One such system is the online service for completion of Attendance Allowance, Disability Living Allowance (for children) and Overseas Pensions forms. This was developed 7 years ago and since that time, new browser and operating systems now exist which are not compatible with this online system. This is resulting in incomplete transactions, customer complaints and customer dissatisfaction.

Due to the restrictions of this service and the very low numbers of customers who are using it, a decision has been made to remove this service from customer use from 19th January. DWP are exploring online replacements for these benefits but in the mean time, applications can be made via all other channels, telephone, post and down-loadable PDF documents.

More information about how make a claim using these channels are available on www.gov.uk The PDF files can be found and downloaded at the following links:

DLA Child – https://www.gov.uk/government/publications/disability-living-allowance-for-children-claim-form

Attendance Allowance – https://www.gov.uk/government/publications/attendance-allowance-claim-form

Overseas Pensions Form – https://www.gov.uk/government/publications/guidance-on-claiming-a-state-pension-if-you-retire-abroad

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